Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit https://vanillevolkanik.com/ (the "Site") or make a purchase there.

PERSONAL INFORMATION COLLECTED
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information." We collect Device Information using the following technologies:
- Cookies
- Log files
- Web beacons, tags, and pixels

Furthermore, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. This automatically collected information is referred to as "Order Information."

When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you
- Assess potential fraud or risks
- Provide you with information or advertising about our products or services, according to your preferences

We use the Device Information (especially your IP address) that we collect to assess potential fraud or risks and, in general, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to evaluate the success of our advertising and marketing campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to host our online store – to learn more about how your Personal Information is used by Shopify, please visit the following page: https://www.shopify.com/legal/privacy. We also use Google Analytics to better understand how our customers use the Site – for more information on how your Personal Information is used by Google, please visit the following page: https://policies.google.com/privacy. Additionally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other legal request for information that we receive, or to protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we detect a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information provided below. Additionally, if you are a European resident, note that we process your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information in our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hello@vanillevolkanik.com, or by mail using the details provided below:
160 LE COIN, CARBET, 97221, France.