FAQ

Yes, we offer worldwide shipping via postal services. Delivery times may vary depending on the destination, and shipping usually occurs within 48 to 72 business hours, excluding pre-order periods.

Delivery times depend on your location. Generally, for deliveries within France and Europe, expect 3 to 7 business days. For other international destinations, delivery can take up to 10 business days.
Delivery times vary by destination, and the duration depends on the quality of the postal network in each country.

Yes, we offer bulk order options for professionals, including restaurants, bakeries, and other food-related businesses. Feel free to contact us to discuss your specific needs.

We are deeply committed to sustainable farming practices. Our crops are grown with respect for local biodiversity and by minimizing environmental impact through eco-friendly production techniques.
Our agro-farm is dedicated to tropical agroecology, and we do not use any chemical treatments on our crops, ensuring healthy products and the preservation of surrounding biodiversity.
Our vanilla is pollinated, tended, and cultivated by hand, following traditional methods.

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your shipment in real time.

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

Our vanilla comes directly from Martinique, grown on rich, volcanic soil at the foot of Mount Pelée. This unique terroir gives our vanilla deep, intense aromas, providing exceptional quality.

Write a complete answer to the most frequent questions that your customers might have, such as important product information, shipping policies, payment issues or returns.

Vanilla can be used in various ways: infused into liquids, incorporated into baked goods, or to flavor savory dishes. To fully enjoy its aromas, split the pod in half and scrape out the seeds inside.
You can use the entire pod. After extracting the seeds, you can place the vanilla pod in sugar to create vanilla sugar, in alcohol, or gently dry it in the oven and grind it into powder.

We control every step of the production process, from cultivation to the preparation of the pods. We ensure that only the finest pods are selected, matured, and dried using artisanal methods to guarantee rich and complex aromas.

To store your vanilla pods, we recommend keeping them in their airtight bag or in a glass container, away from light and heat.
They can be stored for several months or even years.
In case of dehydration (when the pod becomes less plump, hard, or shows striations), we suggest dipping one end (1 to 2 cm max) in water.
Afterward, you can dry the vanilla pod with a clean cloth or paper towel and place it back in its airtight container for storage

Absolutely. We already collaborate with renowned chefs and high-end restaurants. If you're interested in a partnership, please contact us via our dedicated form or by email.

You can contact us through our contact page on the right, by email at hello@vanillevolkanik.com, or via our social media channels. We are committed to responding to you as quickly as possible.